Customer Reviews

"Very impressive service, quick response (less than half an hour), very efficient (took less than half an hour to complete whole procedure) but, most importantly, two very kind people, who not only fixed my car, but also looked after me while I was feeling like a blithering idiot. I didn't catch the woman's name, but many thanks to her, and to Tim, who came and rescued me and my car."
"Stupid mistake , petrol instead of diesel . Member of staff at garage gave me your card and I gave you a call . Your staff arrived , immediately established rapport , ( witty banter ) fixed my mistake and showed me the correct pump ( ha ha ) and sent me on my way . I like the subtle signage on the van and had to comment " like rubbing salt in my wounded pride " . Thoroughly pleasant experience but not one to repeat"
"Fantastic service by friendly people. Thank you so much for coming out to me today. You were fantastic !! Very highly recommended xx"
"Thanks for a very rapid and friendly response when I called you on Monday after having put Petrol in my Diesel car. Your service was faster and cheaper than my roadside recovery . Regards Gary"
"Thank you for coming to our rescue today and for saving us the extra £50 our recovery service wanted to charge us."
"Thank you for coming to my rescue today, even though very embarrassed, you saved the day and a massive bill! Will recommend to anyone........"
"Thanks you ever sooo much for helping me get out of a jam and without spending an absolute fortune. Your staff were friendly, helpful and walked me through every step of the way to get me back on the road. Definitely be recommending you to friends who need help!!! "
"Very efficient friendly service at a competitive price. Hope never to have to use them again though!!"
"Thank you for the swift response and excellent friendly service. I highly recommend wrong fuel ltd, as my own breakdown service (RAC) we're going to take two days, and cost more. Thank you again."
" I put petrol to my diesel. Fortunately I realised in time. It was bank holiday Monday late at night just outside Truro. Called the AA who wanted a great deal of money and would take 4 hours. Wrong Fuel Ltd responded within 75 minutes and whole process took about 30 mins to sort out and I was on my way. The charge was £160- half the AA quote. Cannot speak highly of the owners. Thanks for a great service. Car running just fine. Mike"
"Fantastic service!!! Wrong fuel LTD was with me within 10 minutes, got the job done quickly and efficiently, made sure I was up and running fine followed me to the garage to make sure all was ok, couldn't of asked for a better service. 10 out of 10 "
"many thanks to the team thank came out to me..unfortunatly i put diesel in my tank when i filled up at an esso garage in torquay..shortly after driving about half a mile my bike coughed and spluttered to a halt....the team from wrong flow were called via my insurance company mce.. loverly couple there are.. not normally called out to drain a bike of diesel...only once previously he told me which he solved the problem quite quickly as it had not been driven after rider realised what he d done....i had drove my bike about half a mile then coughed and spluttered and on smelling disel realised what had happened and fearing the worse that i had killed the engine...after some tense time for me and him he got my my bike going again..he wasn t gonna give up....so all those plonkers that do what i did call these people out and get a job well done ..many thanks"
"Absolutely fabulous... speedy and professional service, at almost half the cost quoted by the AA... Thank you"
"True to their word, with me in less than hour, to rescue me from my dilemma. I had filled my diesel car with petrol!!! What an embarrassment, with Wrong Fuel Ltd they responded quickly & efficiently, draining my car of the contaminated fuel and taking the hassle out of disposing the waste product safely & topping my car with enough diesel to get me back on the four court to fill my car with the correct fuel. They stayed with me until they sure everything was ok, which was reassuring. I was back on the road within 90 minutes of reporting my mishap, thanks to Wrong Fuel Ltd. They bettered AA's response time of 2 hours to recover the vehicle only and then arrange for collection of the vehicle the following day to take to a garage with only an estimate of 16hrs to 20hrs before I would be back on the road!!!! At a fraction of the price too. An excellent service, thank you Sarah "
"Fast profession service, many thanks"
"had to call them out when i filled up my laguna with petrol instead of diesel 65 litres so i did a good job of it the technicians were with me within 15 minutes and drained tank completly and made sure i got car started after it was refilled i was still on the garage forecourt esso outland road but i had started car to free up the pump they were very helpful and could not have done more not that i want to do it again i will keep there card in car in case i ever need it again and i would recomend them to anybody in the same situation neil"
"Great service, quick helpful and reliable. Put the wrong fuel in my car and was worried that it was going to cost me a lot of money to fix. I phoned wrongfuel and they put my mind at ease and gave me a competitive quote. They came to my home exactly when they quoted and got my car running within 45 minutes and gave me advice on what to do after. Very pleased with the service they provided and would definitely recommend to all others that are silly enough to put the wrong fuel in the car."
"having called the AA and been quoted £240 plus a wait of an hour and three quarters I was recommended to call Wrong Fuel. Not only could they get to me in just over an hour they also undercut the AA by £70 !! When they turned up they were both friendly and sympathetic (to my stupidity). I would highly recommend them if like me you commit an act of thickness. 5 stars!"
"How refreshing to get wonderful, speedy service, reasonably priced to fix a stupid mistake problem !! I will certainly recommend Wrong fuel Ltd. to friends and family, but I really hope they will not require them!! The garage at Oaklands, Aylesbeare were most helpful, and phoned WF for me. Thanks so much."
"Help arrived timely, very helpful and pleasant. When stressed and tired, it helps enormously for such service"
"Very impressed with the quick responce and the politeness of the company. Couldn't of provided a better service. I recomend them if you are in trouble. And a great price . Thanks "
"What a brilliant, professional, prompt and friendly service!! At a very reasonable price too.... would definitely use again (hopefully I won't have too). thanks guys"
"Brilliant team, so helpful. Great service above and beyond! Thank you so much for helping me. Would 100% recommend their service. Karen"
"I cannot thank these guys enough, quick to get to me, highly professional, understanding and extremely nice and professional, and very cheap considering! Thanks again guys and hope you get your Chinese at some stage! See you soon for the Terraclean! Matt Burns"
"I put unleaded in a deseil car. You was very helpful. got me going again thank u"
"Thank you for rescuing me. Very friendly and fast service. You got it sorted fast and took the time to explain what needed to be done. Really appreciated your help on this cold Sunday afternoon. "
"great service by very good staff"
"On 6/2/16 one of your good ladies (Kate) visited me in the pouring rain to sort me out after having filled my tank with petrol instead of diesel fuel. Her performance was brilliant. My car sat in two inches of water, and after first attending to safety aspects (i.e. placing cones, earthing electrical system, etc.) within minutes she had emptied my tank of its wrongful content. During this time she cheered me up with her positive chat (I was not at my best in the circumstances!) and stayed at the location until she was satisfied that my car was running satisfactorily after I had filled it with the correct fuel. I have forgotten to mention that she arrived at exactly the time she had forecast by phoning me previously. All in all a fantastic demonstration of good customer service. Thanks. "
"Very quick and efficient and very very reasonable, thought it would be a fortune but really surprised it wasn't at all ! then they made sure I was OK before they left. They really need more advertising as I had never hear of them until they popped up on the internet. Wish I had known about them a week earlier before my own garage had got it wrong ! Very Good Service Thank You"
"Lifesavers. Saved me a lot of time and money compared with my dealers 'help-line' solution. A bit of humour is always welcome and the quip "Is the green one" when saying I needed to fill up was well received. Your card is now in my car pack just in case I have a chimp moment again...... I'll distribute them at work too. Thanks again for a great service. (Can you do anything about my wife's bad mood?) Steve G"
"After an un-noticed fueling mishap at the pump, I managed to get my car halfway home before I ran into problems. I got the car home and talked to Tim from Wrongfuel who arranged a convenient time to come to my house the next day and reassured me that my car would be fine. Tim duly arrived the next day and had my car sorted in about 25-30 minutes. I was worried that my car might run badly for a while after flushing but I drove to Dorset and back (160 miles) the same day with absolutely no trouble at all. I heartily recommend Wrongfuel if you find yourself in the same position I did. However, I would suggest not trying to start the car or drive it home if you're unlucky enough to make the same mistake. Thanks guys, great job!! "
"Excellent service!! Very helpful, non judgemental and friendly service. Would recommend them to anyone. "
"Very quick response and excellent service by a young lady technician. I would recommend without doubt. Hope not to use their services for wrong fuel again. But you never know. Jamie"
"Excellent service, from a bright and friendly technician, at a price which was very reasonable, especially considering I'd just spent over £1000 getting the engine right."
"No time is a good time to put the wrong fuel in your car! However, if you do, definitely call these guys. Kate was quick to arrive, very jolly and very thorough. According the the local petrol station we went to afterwards, much cheaper than some alternatives. We had driven 7 miles on the wrong stuff and after seemingly getting every drop of petrol out for us, the car started first time and continued reasonably happily from there. Not that we want to do this again, but if we do, this number is now safely stored on my phone. "
"Thank you Kate for your excellent and friendly professional service. We have already recommended you to other people should they have the misfortune of accidentally putting the wrong fuel in their vehicle."
"I put the wrong fuel in my car, rang this number, Jim was a very understanding man and didn't laugh! but got on his phone and rang Kate who was with me about 35 minutes. She was fantastic very friendly and very knowledgeable, she sorted me out, put fuel back in and started my car, which didn't want to start, so Kate got her jump leads out and got me going! Absolutely would recommend this company, hopefully I will not need them again but somebody might!!"
"Kate came to my rescue on 2 August in a petrol station at the top of Telegraph Hill near Exeter. She got to me when she said she would and had a very positive attitude with the job done promptly. I hope never to make the same mistake again but if I do I would go to you first, assuming I'm in your area. "
"Stupidly put wrong fuel in car. Lady who came to my assistance. Very pleasent, with a great sense of humour. . . A lady who new her job and carried out the task correctly. Many thanks. In the nicest possible way I do hope are paths do not cross again unless I do the same stupid mistake. Again many thanks for your help."
"To end the day what did I do? Was so looking forward to driving my just repaired vehicle (very expensive job) and I go and put a full tank of petrol in a diesel engine. Why you ask? What a plonker. Anyway, the engine spluttered and lost power soon after leaving the petrol station. A neighbour fortuetiously appeared from nowhere, stopped behind my parked car with hazard lights flashing and kindly offered to take me home. I did a Google search and Wrongfueluk came up, I called them and they were a third less expensive that my break-down service charge. I received a great service from Wrongfueluk and soon had the problem dealt with. My worries soon disappeared and I was on my way. Quick, efficient and all done within the hour. Thanks."
"Brilliant service. Very kind and understanding of my idiocy of putting unleaded in my diesel! Not doing that again!"
"Kate came to my rescue and was fantastic.... Felt like ld known her for years by the time shed helped me out....."
"I had these guys attend my vehicle on the A303 near sparkford. The technician that arrived Tim was brilliant he had me back up and running within 40 mins and was even phased by the heaven opening up he carried on regardless. A five star service by a five star technician I would defiantly use these guys again should the need arise, contacting directly next time. Many thanks for getting this fool out of a jam. Regards Eddie Sutherland "
"The service offered by this business is extremely effective, professional and quick. The lady that performed the removal of wrong fuel was highly skilled and gave us confidence that everything would be ok. Cheaper than some of the other wrong fuel companies out there and fantastic dedication and attended our incident within 20 minutes even after having to purchase additional diesel for us. Thank you Wrong Fuel UK. You're fab."
"Please thank Kate so much for rescuing me at Ashburton Motor Works yesterday afternoon. My day had begun leaving Cardiff at 6am on the train to London, and then I had just got off the train at Newton Abbot (on my way back to home in Cornwall) and picked up my new car, freshly imported from Japan. She was a star and I am so grateful for her help and expertise."
"Excellent service yesterday. It was very refreshing seeing a lady doing the job and being so efficient. (I don't know why I am surprised) it was my husband who put the wrong fuel in not me! My sons were fascinated by what she was doing. Thank you so much for what you did and how you helped us. X"
"The young lady who deals with our station is pretty awesome, she has a great sense of humour and always makes the customers laugh. I've never put wrong fuel in, but we refer the customers to these guys. Will always beat any quote as a rule. Always a fast response and it's nice to see a woman doing a man's job. The amount of looks she gets when she turns up is priceless. Always polite aswell. Many thanks to you all who work within this company "
"The young lady who deals with our station is pretty awesome, she has a great sense of humour and always makes the customers laugh. I've never put wrong fuel in, but we refer the customers to these guys. Will always beat any quote as a rule. Always a fast response and it's nice to see a woman doing a man's job. The amount of looks she gets when she turns up is priceless. Always polite aswell. Many thanks to you all who work within this company "
"At a filling station on A38 west bound near Chudleigh at about 16.00 on Monday 4 August 13 litres of lead free petrol was erroneously introduced into the diesel fuel tank of my KIA Sedona I am severely disabled and cannot stand or walk. I have a medical condition which can easily turn into a life threatening situation. Therefore I subscribe to KIA Assist/RAC in the believe that I could get timely assistance for all vehicular problems. On Monday last I contacted Kia assist who informed me that there would be a 90 minute wait and that a nearby garage would make contact in 10 minutes. 20 minutes later a garage from Torquay made contact to say that there would be a wait of 90 Minutes, that they couldn't do a roadside fuel drain and that they would have to take my car on a lorry to their garage, that they couldn't take me in my wheelchair in my car on the lorry because of insurance reasons and that the job at their garage would take 30 minutes. This was impossible, the time delay alone would provoke a medical emergency Complained to RAC who said that they couldn't find a road side drain service in the area. 90 minutes having now elapsed I was on the point of calling 999 when the filling station gave me your card. Your operative Tim said on the phone that he could be with us in 30 minutes and could do a roadside drain. Kia Assist and RAC cancelled. Tim arrived in 30 minutes did the drain and we were on our way in 15. Tim was efficient, courteous and informative You charge was a lot cheaper than RAC All of our friends and colleagues advised of wrongfueluk.com Many Thanks "
"Excellent Service. I would highly recommend! The service both during the initial call and the technician that arrived to right my wrong were both friendly, helpful and informative. Hoping I won't make the same mistake twice, but will definitely use again if so and I will be recommending to my friends and family. Thanks again."
"Having been particularly foolish, by not paying attention, i, like so many others before me and probably many more after me, managed to put the wrong fuel in my car's tank. With the help of the caring staff at the Tesco fuel station and a quick phone call later, a young lady arrived in her van and set about putting me back on the road. Within a short time the tank was drained and i was able to refill with the correct mixture and continue my journey. I am most grateful for the help I received and the efficient service. A big thank you."
"I'm pleased to add my voice to all the positive comments here. The problem was dealt with by Kate, who proved to be very friendly, helpful and capable."
"Muppet moment - Petrol into my diesel tank - thank heavens for Kate @ ProFuelServices so helpful , incredible service - if you have a muppet moment call Kate nothing is too much trouble, she’ll have your car storted and running with minimal fuss, cannot recommend the service enough - I’m an AA member- Kate was half their estimated cost and could sort the car within the hour ."
"Wow, a really great service from these guys! Starting with the first phone call, where they were very understanding and reassuring, to the van arrival, where they cracked on with the job in a highly professional and friendly manner, to the after-sales communication, where they were immensely helpful - the whole experience for me was the silver lining in the dark cloud of my utter idiocy in putting the wrong fuel in my car. I highly recommend them for their professionalism, obvious deep knowledge, and friendliness. Many thanks!"
"A very lovely lady Kate came and sorted out my car after my very silly mistake, she made me feel so much better and not so stupid, was so much cheaper than others I phoned, well on time and very quick to get me back on the road. I can't recommend wrong fuel enough, excellent customer service don't hesitate to use. Thank you Kate and wrong fuel x"
"Reassurance from the start! After my husband had mistakenly put diesel into my petrol engine, we thought we had a disaster on our hands. A call to Wrong Fuel quickly put our minds at rest. We were offered immediate attendance but as we still had 2 lively dogs to walk we requested time to complete that. The team accommodated our request and set a time shortly after. Kate arrived promptly and worked with amazing speed and efficiency to drain, clean, refill and check my car. She then spent time ensuring that it was running properly and followed my husband to the garage to make sure there were no further problems although fairly confident there wouldn't be any! A friendly, cheerful and confident young lady who I am sure could take the stress out of any situation like this! Thank you so much :-) "
"Absolutely awesome service was so nice to see a woman she was absolutely fantastic and was so friendly was nice to have a bit of a banter in an awkward situation highly recommend thanks for the excellent service:) my mrs Will never let me forget lol "
"Very pleased with the service, no fuss or bother and the fuel exchange was soon done so can recommend Profuel without hesitation"
"Put petrol into diesel car - der!!!! Lovely friendly lady came to help within 30 mins of call and did a fantastic job with both me and the car- many thanks! Would happily recommend ...."
"Thankyou, Thankyou, THANKYOU. Your friendly, prompt and value for money service ensure I did t miss too much of my little boys birthday. "
"Kate came out to drain unleaded from diesel tank. A lovely person. Knows her stuff. Would recommend anytime. Thank you kate for the jump start afterwards and accompanying me to the local garage for refuel and in case I needed another jump start. You are the best. Brendan"
"Petrol in a diesel!! The garage I was in immediately gave me the card for this company and what a service!! Rang, gave my details and paid a deposit. Kate was with myself and my husband within the hour and we were all done and dusted within 20 minutes Totally professional in every way. Can not fault this service and wouldn’t hesitate to recommend "
"The petrol station had 'Wrong Fuel' contact number which was very useful. The person I spoke to over the phone was professional and understanding. Kate came within half and hour as mentioned over the phone. She was brilliant, she quickly assessed whether or not we were in a safe place for her to deal with my car. She let me know what she was doing at each step. She was very helpful, smiley and reassuring all the time. I deferentially recommend them and I've passed their details to my colleagues at work!! "

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What you should do if you have put the wrong fuel in your car...

  1. Don't panic - Wrong Fuel UK can help you!
  2. Don't start your engine. If however, you have driven then stop and pull over somewhere safe.
  3. Call Wrong Fuel Ltd for free advice. Wrong Fuel Ltd are open 24-hours a day, 7 days-a-week.
  4. Call us on 0800 999 3835 or 0333 900 3835 (inclusive with mobile minutes).

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